Covid Updates

COVID-19 Updates

Dear SNAP Members

We have always prioritized the safety of our members, and in these uncertain times, this is no different. That’s why we are practicing and enforcing best practices for social distancing and self-isolation in the midst of COVID-19.

As you know, safety recommendations — including those for our members and staff — can and will likely change in accordance to the CDC and New York state and city recommendations. You can count on us to keep up-to-date with the latest regulations by the state and federal government.

We encourage you to stay safe. This includes practicing safe social distancing. We are thinking about our members and look forward to serving you again in the future when we senior centers re-open.

Until then, connect with us virtually online via our website, ZOOM Classes and social media channels. This is where you’ll find any updates on how we are managing the safety of you and our staff. We’ll also share tips on how to continue to stay healthy and well.

What to Expect from Us

Unfortunately, there is no telling when things will be “back to normal” in any sense. Rest assured that we’re doing our best to keep you informed and taking every precaution needed. This means support will be somewhat selective and limited during this time.

We are carefully monitoring the situation (just like you) and, at this moment, cannot provide an estimated time of reopening. The most important thing is to make sure the full opening in the future happens in a safe environment. We’re all in this together, learning together, and adapting together.

How to Contact Us

If you have specific questions not addressed here or on our website, reach out to us. We’re still available to answer your questions and respond to any concerns, though do keep in mind, the response time might be a little longer than what you’re used to.

SNAP of Eastern Queens Contact Information

  • Senior Center members that need to speak to a staff member, please call (917) 745-2203.
  • Case Management Clients that need assistance, please call (347) 551-0663.
  • You may also leave a message in our general mailbox at (718) 454-2100, if you are calling before 8:30am or after 4:30pm and someone will return your call on the next business day.
  • You can also email us at

SNAP of Brookville Contact Information:

  • To reach Cathy Cahn, Assistant Director please call (347) 551-0663
  • To reach Nicole Mador, Social Worker please call (917) 584-0561
  • You can also dial our main number (718) 525-8899 and leave a message on extension 103, if you are calling before 8:30am or after 4:30pm and someone will return your call on the next business day.
  • You can also email us at

Caregiver Program of SNAP

  • If you are interested in joining our program or are a current client requiring assistance, please call (718) 683-4140 between the hours of 8:30am and 4:30pm.
  • You can also email us at
  • All support groups will be conducted through tele-conference and members will be contacted by their facilitator to for further instructions on how to access the telephone network.

We will be sending out ROBO CALLS with any and all updates. If you are not currently enrolled in ROBO CALL, please call us at (718) 454-2100 and we will add you to the list.

We’re working diligently to adapt to new circumstances while planning for the future. Our customers have always been the heart of our company. We’re grateful to you, your ongoing support, and that you’re doing your part.

The New York State Department of Health has set up a hotline specifically for COVID-19. The number is 1-888-374-3065.

Thank you and stay safe.


Paola Miceli, MPA

Paola Miceli, MPA
Services Now for Adult Persons, Inc.